jilijili Privacy Policy

When you register an account on jilijili, we collect personal information that is necessary to verify your identity and provide our services in compliance with Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a government-issued identification document such as a Philippine passport, driver's licence, or SSS/UMID card. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps. We also collect technical data such as your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience.

We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection is conducted in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. You have the right to know what data we hold about you and to request corrections at any time by contacting us at [email protected].

The personal information we collect is used primarily to operate and maintain your jilijili account, process deposits and withdrawals in Philippine pesos, and verify your eligibility to use our platform. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities in line with our obligations under Philippine law. Technical and usage data helps us understand how players interact with our platform so we can improve performance, fix issues, and personalise your experience where appropriate.

We will only use your data for marketing communications if you have explicitly opted in to receive them. You may withdraw your marketing consent at any time by contacting [email protected]. We do not use automated decision-making processes that produce legal or similarly significant effects on you without human review.

jilijili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud hosting services, but only to the extent necessary for them to perform their functions. All third-party service providers are contractually required to handle your data securely and in accordance with applicable Philippine privacy law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or when we believe disclosure is necessary to protect the rights, property, or safety of jilijili, our players, or the public.

In the event that jilijili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the contact details associated with your account.

Your personal data is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security audits, and strict internal access controls. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering regulations that mandate retention of transaction records for a minimum of five years.

When your data is no longer required for the purposes for which it was collected, and when no legal retention obligation applies, we will securely delete or anonymise it. If you request deletion of your account, we will process your request in accordance with our legal obligations and inform you of any data that must be retained by law.

jilijili uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use our services. Essential cookies are required for the platform to operate and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve the platform experience for Filipino players. We do not use third-party advertising cookies or share cookie data with external advertising networks.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in or access certain features. By continuing to use jilijili after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed, the right to access a copy of the data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or was unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact us at [email protected] with your full name and account details so we can verify your identity before processing your request.

We will respond to all data subject requests within a reasonable timeframe and in accordance with the requirements of Philippine law. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.